TERMS AND CONDITIONS

All of our items are hand made to order and may require extra time to complete. Please allow 3 - 6 weeks on order completion, unless otherwise listed. If there are any delays on production we will notify you via email immediately.

Wigs and/or accessories may vary in color, length or finish, due to supplier availability.

As each item is hand made, colors and some details may also vary.

Order fulfillment is on a first come, first serve basis. Order production does not begin until payment is received in full unless other arrangements have been made between the customer and Brocksmith Designs. Please email us to find out the current wait time for made-to-order items.

“Estimated Ship Dates” are based on current workload, seasonal demand and material availability.

Customers requesting custom paint or alterations that requires a reference image, you must send in the reference photo to our email address (brocksmithdesigns@gmail.com) within 48 hours. Otherwise, your order will be cancelled and your payment refunded, minus a 15% cancellation charge.

We typically do not issue refunds for our items as most of them are made-to-order.

If an item is found to be defective through fault of our own, we will repair or replace the item at no additional charge (including return shipping). Any defects must be reported by the customer and approved by management within 7 days of receiving the item.

If we cannot determine by looking at the photos whether or not the damage was a manufacturing defect, you will be asked to pay for shipping to us. If we determine, after receiving the mask, that the damage is our fault, you will be reimbursed for the cost of shipping.

Exchanges are subject to management approval and may vary from item to item.

We do not allow exchanges on custom painted masks.

If an order has a specific deadline and we are not informed of the deadline at the time of placing the order, we reserve the right to refuse a refund.

Orders placed for made-to-order items can not be cancelled once the item is produced. A 15% cancellation fee will apply to orders cancelled before production to cover payment/order processing and material acquisition.

Changes made after a 48 hour period to made-to-order items will incur a $25.00 charge.

Custom order deposits are always non-refundable. Policies for custom orders will be set at the time of commission and contract execution.

Purchase of a Brocksmith Designs mask does not guarantee licensed usage in media such as film and TV. Please contact us directly for information about usage rights at brocksmithdesigns@gmail.com